Free returns around the world
We guarantee your tranquility. Returns are free in all products for 60 calendar days from the receipt of the order. If you are not 100% satisfied with your purchase, you can return any item for free whenever the following conditions are met:
1. The products must come within their original packaging along with all its components, accessories and manuals of original instructions.
2. The products must have been acquired directly through our website or an official point of sale.
3. The articles must be in the same conditions that were sent: Without use or marks or deterioration.
4. The socks and templates They are exempt from our return policy for reasons of hygiene.
How to start the process?
Prepare the package
Please make sure the product is well packed in its original bag and protected with an opaque bag or box To avoid transport damage.
Perform the return
Click the button "Make a return" and complete the data requested in the form. Indicates the reason and confirms the return.
Deliver the package
You will receive an email with the label that you must place in the package. You just have to pack the items, place the label and deliver the package at the agreed collection point.
Do you have shipping costs?
No. PICSIL will run with shipping costs In case of returns around the world, as long as the collection is programmed by PICSIL and, in no case, if the client has chosen a different shipping form.
Special cases
- In the case of partial return of items that involve breaching the minimum amount for order with free pics, PICSIL will reintegrate the amount of the items returned, but subtracting the amount of shipping costs.
- Any transport operator that is not one of those offered by PICSIL, will run under customer responsibility. PICSIL will not be responsible for losses or damages caused by independent carriers.
When do I receive my money?
Once the return process begins and the product reaches our facilities, the articles will be reviewed. After checking that they are in perfect condition and have not suffered any damage, The corresponding economic amount will be returned within a period of 7 working days.
In the case of paying shipping costs, only the integral amount of articles will be returned.
Can I cancel an order?
Yes. You can request the cancellation of your order whenever it has not been processed. That is, although the payment has been made, the order has not left our facilities.
To process your cancellation, please use one of the following options:
- Send us a Email to support.cliente@psilsport.com With your personal data and order number.
- Open a Chat online and have your personal data and order number prepared.
- Call Telephone+34 910 053 767 and have your personal data and order number prepared.